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Welcome to our Policies & Legal Page.
We respect all customers privacy concerns about how the information provided to envisionTEK Inc. (hereby known and referred to as envisionTEK) may be used and what legal policies are in place for protection thereof. Please read all of our Term & Conditions thoroughly for a complete understanding before using this website or shopping with us.
Terms and Conditions
The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your submittal of any purchase order to envisionTEK or any of our subsidiary companies indicates acceptance of these Terms and Conditions. These Terms and Conditions shall supercede any subsequent terms or conditions included with any purchase order, whether or not such Terms or Conditions are signed by envisionTEK or any of our subsidiary companies. We reserve the right to make changes to this site and these Terms and Conditions at any time.
PRIVACY POLICY
envisionTEK collects and stores only OPT IN type information that you willingly supply to us. This information is used by us to process orders. We do maintain a customer database. IP addresses are recorded and are only used to confirm origin of order in the case of a dispute or attempted fraud. In some cases, a Cookie can be stored for the use to remember returning customers and information. We completely respect your privacy and in no way support SPAM (unsolicited email).
envisionTEK is required by law and the credit card companies to maintain records for a period of one year. These records are kept in hard copy form in our office. Our server is a secure 128 bit encrypted technology system with PGP encrypted database and for extra security all credit card data is cleared from the secure server immediately after order is processed. At no time does envisionTEK ever put your credit card data at risk.
Copyright and Trademark Notice
This site is owned and operated by envisionTEK Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of envisionTEK Copyright © 2000-2003 All Rights Reserved. All software’s used on this site is the sole property of envisionTEK or those supplying the software. You may use the content of this site only for the purpose of shopping or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without envisionTEK prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
envisionTEK Inc. is a registered trademark, trademarks or service marks of envisionTEK All custom graphics, icons, logos and service names are registered trademarks, trademarks or service marks of envisionTEK. All other trademarks or service marks are property of their respective owners. The use of any envisionTEK, envisionTEK.com trademark or service mark without envisionTEK’s express written consent is strictly prohibited.
Disclaimer and Limitation of Liability as to Products Sold
All of envisionTEK’s provided products are guaranteed against defects for 30 days from the date of the invoice by the manufacture. Except as expressly stated herein, envisionTEK makes no representations or warranties, either express or implied, of any kind with respect to products sold on the envisionTEK.com website(s). Except as expressly stated herein, envisionTEK expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to envisionTEK arising from any product sold on the envisionTEK.com websites shall be the price of the product ordered. In no event shall envisionTEK, its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to product sold.
Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, envisionTEK shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. envisionTEK shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, envisionTEK shall immediately issue a credit to your credit card account in the amount of the charge.
Jurisdiction and Venue
You agree that any legal action brought against envisionTEK shall be governed by the laws of the State of Oklahoma without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the envisionTEK.com website(s) shall be an appropriate federal or state court located in Oklahoma County of the State of Oklahoma.
Sales Tax
envisionTEK will only charge a sales tax for all residents of the State of Oklahoma. The appropriate sales tax will be charged according to what county the customer is residing.
Payment Options
The envisionTEK.com website allows you to place your order online via telephone, by using a Cart Technology, or by fax. Payment options include credit card, checks, business check, cashiers check, purchase order, wire transfer and certain money orders.
envisionTEK will allow payment using many types of credit cards; including Visa, MasterCard, American Express, and Discover. envisionTEK may extend Net 30 Terms on all Fortune 100 companies, Government, and Educational entities. Net 30 Terms will be charged an interest payment on all past due payments.
Please send all checks to: envisionTEK, 2909 Rankin Terrace, Edmond, OK, 73013
Product Availability
We strongly recommend all customers to please contact us at 1 866.368.4746 to check current stock availability on all products offered.
Price Protection
Due to market conditions and the fast pace of the wireless and consumer products industries, all prices are subject to change without notice. envisionTEK will not provide Price Protection on any of the products offered.
Bulk Orders and Price Discounts
We offer product discounts on bulk type orders, please contact us by calling 1 866.368.4746 for more information.
Returns Policies
envisionTEK accepts returns of manufacture defective merchandise within 14 days of your original invoice or delivery date. If you need to return a defective product to us, you must call us at 1 866.368.4746 within 14 days of the original invoice or delivery date. Your call will be handled by a Technical Support Representative who will verify the nature of the defect and determine eligibility for return. If the product is eligible for return, we will issue a Return Merchandise Authorization (RMA) number. RMAs are valid for 14 days, and the product(s) must be received by envisionTEK before the RMA expires. We are unable to accept for return any product received after the expiration of the RMA.
Note: All returns are subject to the following:
All products must be returned complete and in the original packaging with all warranty cards, manuals, cables, remote controls and any other documentation. A valid RMA number must be displayed clearly and conspicuously on the outside of the packaging Shipping and handling charges are not refundable. Plasma TV Monitors, Mounts, Projectors and LCD TVs are subject to a 20% restocking fee. We do not accept returns of any used mount or mount accessories.
All returns must be in a resalable condition including, original packaging and packaging materials, all cords, cables, cartons and documentation, registration and warranty materials, and like-new condition of the merchandise and packaging materials.
FRAUDULENT ORDERS
All fraudulent orders are reported to local authorities and Credit Card Companies. When a fraudulent order is received we will attempt, to notify the cardholder or their issuing bank that the card is being misused or reported stolen. envisionTEK will prosecute any parties to the full extent of the law if fraudulent activity is found using our website.
Refused Shipments
If an order is not damaged and a customer refuses shipment, the customer can be billed up to double the published rate as we are charged for the return shipments by our shipping agents.
Credit Card Charge backs and Returned Checks
Any check returned NSF or any improper Credit Card chargeback, ex. But not limited to: not recognizing the charge on card (Phone number is on the statement) will be charged a minimum 35 dollar fee. Any party making false claims or statements on a chargeback request will be held liable by law for any damages incurred.
RMA Details
A valid RMA number must be written clearly and conspicuously on the outside of the packaging PLEASE DO NOT WRITE ON THE BOX. This makes the item non-resalable.
Accepting Products Offered (A/V Products)
The following procedures should be followed when receiving your shipment:
Check for any visible damage to the box and packaging before signing for your plasma screen. There is normally a "tip and tell" indicator attached to the outside of the plasma display box. This indicator will show you whether the plasma TV box has been “tipped" sideways while in transit to your desired location. It is important that plasma displays be kept upright in shipping. Therefore, if the "tip and tell" indicator is activated with blue sand, it is essential that this be NOTED on the freight bill. Sign for the plasma display shipment, but NOTE any damage to the box or activation of the "tip and tell" indicator.
Next, check the screen for damages by removing the box packaging and inspecting the actual screen. If there is damage to the screen itself or other physical damage to the unit, this MUST be reported to us within 48 hours of receipt of the product. We offer a 30-day manufacture defective replacement guarantee for plasma screens which suffer from a manufacturer's defect ONLY. IT IS UNDERSTOOD envisionTEK WILL NOT REPLACE ANY DEFECTIVE PLASMA SCREENS AFTER 30 DAYS FROM RECEIPT OF THE PRODUCT.
Carefully unpack and inspect all merchandise taking care not to damage the original packaging. Do not fill out the manufacturer's warranty card until your initial dealer warranty ends. Keep the original packaging for at least the first 30 days after purchase. We recommend storing the original packaging for the life of the product in case the unit has to be shipped to a service center for repair.
Technical Assistance
If you require technical assistance you may call a plasma expert at 1 866.368.4746, or if you prefer you can contact the manufacturer directly.
Warranty Replacement for Plasma TV
envisionTEK offers a 30 day replacement warranty for manufacture defective plasma displays covered by the manufacturers initial failure warranty policy. This covers almost any defect that cannot be repaired in home or office with simple troubleshooting or adjustment. Please contact a envisionTEK by phone at 1 866.368.4746 with a description of any problem you may be having and we will ship you a replacement unit while arranging for your existing manufacture defective unit to be picked up at no additional cost to you.
Plasma TV Returns Procedure
If your product is defective in any way please call us at 1 866.368.4746. We will arrange for pickup of all defective plasma TV's within the first 30 days the date of receipt. All non-defective plasma TV returns must also be return shipped within 14 days after receipt, and are subject to a 20% restocking fee.
In order to speed the repair of some products we have made arrangements for our customers to deal directly with the manufacturer. These products will be identified when you call for an RMA number. All returned products must be returned in the original boxes with ALL contents included, any products with the warranty card completed or goods not in their original packaging will be refused. RMA's must be issued by phone. Please call 1 866.368.4746 if you need to return a product. Only products with a valid RMA number will be accepted.
Pixel Defect Policy
We follow plasma display manufacturer’s guidelines when addressing pixel outage on a plasma display panel purchased from our company. Though these guidelines are not published they generally are stated as follows:
pixel out red, green, or black - is within manufacturers specifications and the plasma display is not considered a defective product. Manufacturers do not replace a plasma display with one pixel out.
pixels out red, green, or black - a plasma display with 2 defective pixels is considered on a case-by-case basis. If both pixels are located around the center of the screen's viewing area the unit will likely be replaced. If the pixel defects are located on the outskirts of the center screen viewing area the unit will likely not be replaced.
Three or more defective red or green pixels - A unit with 3 or more red or green pixels defective in the central viewable area will typically be replaced according to most manufactures polices. Please clarify by researching your plasma product.
Non Defective Returns
All non-defective returns authorized by envisionTEK are subject to a 20% restocking fee and are subject to the same return conditions outlined above.
Canceling Your Order in Transit or if not yet Received
If you wish to cancel your order after it has been shipped you will be charged a 10% restocking fee and the associated shipping amount.
Plasma TVs at high elevations
Plasma Monitors at elevations of around 6250 feet and higher may experience a buzzing noise or an increased fan noise caused by pressure on the gas plasma envelope of the plasma display.
Shipping
Most of our plasma screens are shipped using AIT Worldwide Professional services, Admiral, Roadway, Watkins, New Penn, Con-way, ABF, Emery, Eagle, Ultimate Express, Vanis, All Island, USF, USF Red Starr, Air Cargo, Target, …etc. Smaller items such as small LCDs and Projectors are shipped using Fed-ex or UPS depending upon the speed and request of the customer.
Shipping Details:
Plasma TVs
Delivery (within continental US only. All orders shipping to Hawaii, Alaska, or Internationally are subject to an additional charge.) Please call for 1 866.368.4746
Delivery Charges
(shipping rates for 7 day time frame, EXPRESS DELIVERY is available, please contact us
1 866.368.4746 for more details
CALL FOR PRICES FOR 2-3 DAY EXPEDITE!
LCDs, Digital Projectors all other A/V items please call for shipping quote: Shipping agents are UPS Ground or FEDEX, 2nd Day Service, Overnight Service.
Tracking Numbers
All customers receive tracking numbers sent via e-mail.
Secure Servers (SSL)
We take the issue of website security VERY SERIOUSLY! Our Cart Technology and Gateway Processor systems are based on the SSL (Secure Socket Layer) encryption standard. Provided you are using an SSL-compliant browser such as Netscape's Navigator or Microsoft's Internet Explorer, you'll be able to conduct end-to-end encrypted transactions without fear of an intermediary obtaining your credit card information. SHOP WORRY FREE!
LIMITATIONS OF LIABILITY
envisionTEK shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the Materials in this Site, even if envisionTEK or any envisionTEK subsidiary companies has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, in which case the above limitation or exclusion will not apply to you. In no event shall envisionTEK’s total liability to you for all damages, losses, and causes of action (whether in contract, tort (including but not limited to negligence) or otherwise) exceed the amount paid by you, if any for accessing this Site.
UPDATE OF CONDITIONS
envisionTEK may from time to time revise these Conditions of Use by updating this posting. You should therefore periodically visit this page to review the current Conditions of Use, so you are aware of any such revisions to which you are bound. This Site is owned and operated by envisionTEK Inc. Any content provided in the envisionTEK.com website are provided by envisionTEK for informational purposes only. By downloading any of the Materials contained in this Site, you agree to the terms and provisions set forth in this legal notice. If you do not agree to them, you should not use or download Materials.
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Call envisionTEK toll free now 866-368-4746 for any questions
(c)envisionTEK, Inc. (r)envisionTEK All Rights Reserved.
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